It says the audit will be carried out on the hardware and software facilities of all star-rated hotels in accordance with the national standard for the Assessment and Classification of Star-rated Hotels and the industry standard of Standard of Inspections on Star-rated Hotels. This includes checking the maintenance of their equipment and facilities, sanitation, service quality, service procedures, and management rules. Hotels that fail to meet the stated standard will receive a warning, be criticized, downgraded, or have their star-rate revoked.
To ensure that each hotel will constantly improve its service quality, the inspection team will randomly conduct spot-checks on hotels taking into account the results of the annual audit. In addition an inspection alliance will be set up among the hotels to check each others' work.